Frequently Asked Questions

  • Due Diligence
  • General
  • Account
  • Investment
  • Withdrawal
  • Affiliate
  • Representative
  • Due Diligence Questions

    • Who are you? is a British multinational corporation headquartered in North Yorkshire that was founded on August 2016.

    • What is your main activity?

      The Forex market leader.

    • How long have you been in business? officially founded and has been in business since 2011.

    • What is your main advantage?

      One of our strongest advantages over competitors is that we provide legal share certificate for all investors with any amount of deposit. We also offer our clients with best management as well as risk control system to ensure that their funds are being handled efficiently and they are getting higher levels of safety.

    • How can I trust you?

      VeriSign Extended Validation Certificates (Green-bar SSL) warranted identity assurance of Ray Coin and security of your transactions up to $1,500,000 with unlimited re-issuance. Trustwave provides identity assurance of Ray Coin by independently confirming company addresses, phone numbers, managers, staffs, eligibility and financial reports. McAfee Secure protected the most powerful dedicated servers of Ray Coin in the USA and Europe data centers with hourly malware and vulnerability scans. Dun & Bradstreet, trusted business directory of the United Kingdom, listed as the top-performance financial service provider of the North Yorkshire. is a british multinational corporation headquartered in London that was founded on August 2016 with a registration number of 10306175 which can be verified in the United Kingdom Companies House (

  • General Questions

    • Who can participate in your program and do you accept investors from all countries?

      Any individual or corporation from any country may open an account with us and we are happy to accept investors from any place in the world. The only condition is accepting our terms of service.

    • Why are some of your funds more profitable than others?

      It depends on the management strategy, the volume of assets in the investment and the structure of the portfolio. The more resources spent on the fund management, the greater profit will be. Therefore, profitable funds require larger deposits from investors.

    • In a case of emergency, how can I contact you?

      If you have any technical problems or further questions, you are most welcome to contact us using our friendly support center to send a support request.

    • Does Bitcoin price change affect my investment?

      No, we convert your investment amount from BTC to USD or vice versa using the real-time exchange rate when you make a deposit or withdraw your daily sales.

    • Does electricity price change affect my investment?

      No, for your investment security and consolidation of your money, we guarantee buy and sell price and we are responsible for any price change.

    • Do you offer money back guarantee?

      Yes, you can request your principal back and cancel your investment without any fee and receive your funds in your wallet immediately if any technical issue occur on our side .

    • Do you charge any fee for providing your investment services?

      No, we do not charge any fee.

    • Which payment methods do you accept?

      We accept all major payment systems of the market, including PerfectMoney, Payeer and BitCoin. We aim to add PayPal and direct credit card payment interface in the near future.

    • Why do you use online payment processors?

      Online payment systems facilities are very convenient to instantly transfer funds and the fees are very low compared to bank transfer. They also suit our business model very well since it's easy to exchange funds in and out of our accounts and we don't have to pay extra tax.

    • Do you return principal?

      No, Your daily sales include your principal.

    • What investment package do you offer?

      We offer $0.05 Buy and $0.09 sell trading package for 70 days.

    • What is your investment packages period?

      The period is 70 days (7 days a week).

    • How can I calculate daily sales payments?

      You are welcome to take advantage of our investment calculator to understand and estimate the potential performance of your investment.

    • Do you offer compounding?

      No, we do not offer compounding at this time. However, you can re-invest your interest and referral commissions if you wish to do so. All investments will be treated separately. It is not possible to merge your investment with another one.

    • Do you provide phone support?

      Yes, we provide unlimited phone support for our investors. Please mention your username in your voice-mail and we will investigate your issue and do our best to resolve it within 48 hours.

    • Are you protected from DDoS attacks?

      Yes, we are using the most powerful DDoS protection in the industry with 100% up-time guarantee. Our worldwide web servers are protected by DDoSGuard, the world's largest and most trusted DDoS protection and mitigation provider.

  • Account Questions

    • I forgot my Password. What do I need to do now?

      You must follow the steps below: 1) Click "Forgot your username or password?" in the login page or "Account Recovery" on top. 2) Enter your e-mail address or username used for registration, and click on the "Recover" button. 3) You will receive an e-mail with a confirmation link. Click the link in the e-mail. 4) You will receive the second e-mail notifying your new password. You can sign in with new password and modify your password in "Settings" section.

    • I forgot my PIN code. What do I need to do now?

      You must follow the steps below: 1) login to your Coince private member area 2) Click "Settings" in the member menu. 3) Choose "Click here to recover your PIN code". 4) You will receive an e-mail notifying your PIN code.

    • I forgot my two-factor authentication secret key. What do I need to do now?

      Please send us your username, security question and security answer. We will send you a new secret key within 72 hours.

    • I'm having trouble logging into my account, What do I need to do now?

      Please install the latest version of FireFox and clear your browser cache and data then try again. If you can't sign into your account again, please add to your email contacts list then use "Account Recovery" option.

    • My account was stolen. What do I need to do now?

      At first please use "Account Recovery" option in login page then sign into your account and change your password and pin code immediately. If this will not be enough, please contact us via support form and provide your account details in full with your secret question and answer. Please contact us only from the e-mail address you have used for registration.

    • System do not accept my Perfect Money account number. What do I need to do now?

      You have entered your Perfect Money member ID. Our system do not accept your Perfect Money member ID. You should enter your Perfect Money USD account number. Perfect Money USD account number consists of one U and 7 digits without space U11498704. You can find it in the main page of your Perfect Money member area.

    • I have not received my daily sales. What do I need to do now?

      Please wait for 24 hours and check your transactions history, If your transaction won't be added, please contact us via support form and provide your transaction details.

    • Today my daily sales rate was less than before. What do I need to do now?

      It's very important you wait for all of your deposits to earn their daily sales payment for the day. Every time you invest or re-invest you are creating a separate 70 calendar days contract and you have to wait until they earn their interest which is 24 hours later. Check your transaction history for your times on when your deposits will earn their interest. It's best to wait until the next day. Also keep an eye on your referral commissions which can also increases your daily deposit or withdrawal totals. It is not possible to merge your investment with another one.

    • How can I change my email address?

      Please send us your username, security question and security answer. We will update your email address within 48 hours.

    • When will the first daily sales payment be added to my account balance?

      The first daily sales payment will be added to your account balance within the following 24 hours after you've invested.

    • May I open several accounts in your program?

      No, all accounts with matching address and wallet number or using fake address and personal information will be verified and suspended, if we will not be able to check the identity of the account holder.

    • Will you cancel account without deposit?

      No, your account will not be cancelled without deposit, unless you ask us to do.

    • Are there any fees charged on deposit?

      No, there is not any fee.

    • How frequently are you updating my account?

      We update your account every second and you can access the members area 24 hours a day, 365 days a year over the internet and keep track on all of your account actions.

    • How do I make my first investment?

      In order to make an investment with us, you must become our registered member. Once you have registered, you can sign into your account area using username and password and make investment. Click on "Deposit", there you can choose a payment method and follow the page simple instructions to complete your investment. The transaction is secure, instant and convenient.

    • How do I know the history of my transactions?

      Enter the member area and you can check history of your account transactions there.

    • Do you add daily sales payments 7 days a week?

      Yes, we are adding daily sales payments 7 days a week.

    • I do not have an e-currency account yet. Can I still open an account with you?

      Yes, you can. You can add your e-currency account number at any time prior to making deposit.

    • How much does it cost to open an account with you?

      Opening account with us is absolutely free. There is no hidden cost or maintenance fee.

    • Do you require to provide documents for account creation?

      No, we do not. Account creation is free and does not require ID verification.

  • Investment Questions

    • How long will it take to add deposit amount into my account?

      Your account will be updated immediately as you deposit, in a minute.

    • What is the minimum and maximum amount of deposit?

      The minimum investment amount is only $1 and the maximum amount is $500,000.

    • Can I make additional investments at any time?

      Yes, there is no limitation. You can make as many deposits as you want.

    • Are additional deposits into the same account treated separately or they are simply added to the current principal?

      Additional deposits into an account will be treated separately and its daily sales calculated and paid depending on its investment date. It is not possible to merge one of your investment with another one.

    • I made a deposit and there is no active fund in transactions history. What do I need to do now?

      Please send us your deposit details and we will update your account within 24 hours.

    • Can I have several individual deposits, made by various payment methods?

      Yes, you can make as many deposits as you want through different payment systems.

  • Withdrawal Questions

    • After I make a withdrawal request, when will my withdrawal request be processed?

      Your withdrawal request will be processed within 48 hours.

    • What is the minimum and maximum amount that can be withdrawn?

      The minimum withdrawal amount is only $1.00 and the maximum amount is not limited.

    • When can I withdraw funds from available balance?

      You can withdraw funds from your available balance anytime you want and without any fee.

    • Can I withdraw funds using a different digital currency?

      No, you can request a withdrawal to a payment processor that you have previously deposited from.

  • Affiliate Questions

    • Who can join your referral program?

      Regular members who have an active deposit can participate in our three-level affiliate program.

    • How does the referral program work and how much can I earn?

      We offer a flexible affiliate program to our customers. It is a great way to make extra money. By inviting more people to our investment programs, or promoting our website using our banners or text ads you earn more of your referral deposit volume. You will instantly receive a 3% commission from any referral that deposits to their account.

    • How do I get my referral link, view the total number of referrals and referral materials such as banners?

      Your referral link is created automatically when you open an account. You will find your link along with banner ads in the "Affiliate" section. Also you will find everything related to your referrals such as total number of referrals, active referrals, etc.

    • Can I recommend myself for commission and bonus?

      No, recommending yourself is deemed as a kind of cheating and extremely forbidden in our referral program. You will not get any commission or bonus by recommending yourself. Besides, we may suspend your accounts.

    • Will I get referral commission for additional deposits my referrals make from external payment systems or account balance?

      Yes, you will get referral commission on every deposit your referrals make from external payment systems or account balance.

    • When will referral commission be added to my account balance?

      It will be added to your "Available to Withdraw" balance immediately after your referral make a deposit.

    • Do I need to invest, if I want to start referring others and earn referral commissions?

      Yes, you need to have an active deposit to participate in our three-level affiliate program.

    • How can I attract people to join your program and get referral commission for this?

      You should create an account with us and then visit the Affiliate section to obtain your unique referral link. This can be done by simply conveying your personal referral link to your friends or partners.

    • Is there any limitation in the amount of referral commission?

      No, there is no limit. Therefore, the more your referrals invest, the more you can earn.

    • I registered under wrong referral / I registered without referral . What do I need to do now?

      If someone has referred you to our program, make sure they provide you their referral link which should looks like this: This is the only way you will become an affiliate of your up-line. If you sign up without this link you will be signing up under the company. When you do sign up correctly you can check your status by going to your back office and check Affiliate section which will show your referrer and provide your referral link. If an error does occur and you didn't sign up under right referral, you need to leave your account empty and open a new account with a new email address. Please note that we cannot change your referrer or add referrer to your account.

    • Can other members of my family open an account and use the same computer that I use?

      Yes, they can but accounts must have different names and email addresses and you cannot refer them because this is a prevention of creating numerous accounts and making deposits through your own referral link.

  • Representative Questions

    • What is the Representative program?

      We develops a strategy to make our service popular in all countries of the world. To achieve this goal we implements a representative program where participants can earn by attracting new clients. The participants earn from the deposits made by the clients attracted by them.

    • Who can participate in our Representative program?

      Your active deposit amount should be higher than $2.500 and you need to have minimum of 8 active referrals to become a representative. Also you need to complete an application form for participation in the Representative program and if you meet all our requirements (regular phone and email support) you will become our representative.

    • What are the advantages of representatives?

      You can become an official representative and awarded with a higher commission (6% - 4% - 2%), get in touch with support center 24 hours a day, attract more investors from your region by being listed in our representatives page and many more advantages which can be discussed individually with administrative department. After a brief evaluation process, we will cover whole or partial costs of the both online and offline advertising campaigns that you may want to organize in your area in order to promote us. We will provide you with promotional videos, banners, brochures and other materials you will find useful when advertising us. We will eagerly help you with offline seminars, conferences and workshops should you decide to organize them. We will consult you on how to efficiently promote our company via a great variety of online media, social networks, online groups, blogs and forums. A personal manager will be assigned to every regional representative working for us. This way every support query you may have will be answered and every problem that may arise will be fixed in the swiftest way.

    • What responsibilities do the representatives have?

      There is a number of responsibilities carried out by the representatives. Those responsibilities are optional, though it is desirable that they are all performed in sync: The attraction of clients in your region; Consulting the clients by phone, e-mail, messenger and other means of communication; The creation of websites or blogs about us in your native tongue; The promotion in social networks.